Privacy Policy

1. Introduction

This Privacy Policy describes how Closr ("we", "us", or "our") collects, uses, and shares your personal information when you use our website, applications, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email address, password)
• Profile information (role, commission tier, language preference)
• Business information (leads, deals, client websites, domain preferences)
• Communications (in-app messages, call scripts, transcripts, and voice recordings of roleplay training sessions used for quality assurance and coaching)
• Payment and payout information (processed by Stripe, our payment processor)

We also automatically collect certain information about your device and how you interact with our Services, including IP address, browser type, session activity, page views, and usage data via first-party analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions, generate AI demo websites, and send related information
• Send notifications, SMS payment links (via Twilio, only to customers you contact), and support messages
• Monitor and analyze trends, usage, and activities (including AI-generated website performance monitoring)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. Sharing of Information & Subprocessors

We do not sell your personal information. We share data with the following subprocessors strictly to operate the Services: Supabase (database, authentication, storage), Stripe (payments), Twilio (SMS delivery), Google Gemini and OpenAI (AI text/voice generation for demos, copilot, and roleplay), and Telegram (internal admin alerts). We may also disclose information when required by law or to protect our rights.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. Voice recordings of roleplay sessions are stored in a private bucket accessible only to administrators and are kept for training and quality-assurance purposes; you may request deletion at any time.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, export, or restrict processing of your data. Contact us to exercise these rights.

7. Cookies and Tracking

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, and measure engagement on demo websites we host on your behalf. You can control cookies through your browser settings.

8. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. However, no security system is impenetrable.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our site and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us through the contact form on our website.